Privacy Policy

1. Who we are

Everrise Exports is a grain export business based in Nashik, Maharashtra, India. For the purposes of the Digital Personal Data Protection Act, 2023 (DPDP Act) and other applicable law, Everrise Exports is the data fiduciary responsible for personal data collected through this website.

2. What we collect

Information you give us

• Enquiry form: your name, email address and country; the product, quantity and destination port you need; and, if you add them, your company, preferred type, packing and Incoterm, and anything you write in the message, such as target price or sample needs.
• Email, phone and WhatsApp: your name, contact details and the content of messages you send us.
• Order documents: if you become a buyer, business details needed for contracts, invoices, shipping and export documentation, such as company registration, address, consignee and notify-party details.

Information collected automatically

Like most websites, our hosting provider records basic technical data when pages are requested, such as IP address, browser type, device type and the pages visited. We use this only to keep the site running and secure. We do not currently use advertising or analytics tracking on this website.

Please do not send sensitive personal data (for example, health or financial account details) through the website form.

3. How we use your information

• To reply to your enquiry with pricing, samples and availability.
• To prepare quotations, contracts, invoices and shipping documents if you place an order.
• To communicate about samples, inspection, loading and delivery.
• To keep business and tax records required by Indian law.
• To protect the website and our business from spam, fraud and misuse.

Consent

Before the enquiry form can be sent, you must tick a box confirming that we may use your details to reply to your enquiry and prepare a quotation. The box is never ticked for you. You can also contact us by email, phone or WhatsApp without using the form. We also process data where it is needed to perform a contract with you or to meet legal obligations.

You can withdraw consent at any time by emailing everriseexports@gmail.com with the subject “Withdraw consent”. We will then stop using your data for the enquiry and delete it, unless the law requires us to keep certain records. Withdrawal does not affect processing already carried out, but we may no longer be able to continue a quotation.

We do not sell your personal data, add you to marketing lists, profile you or make automated decisions about you. If we want to use your data for a materially different purpose, we will ask for your consent first.

4. Who we share it with

We share personal data only where needed for the purposes above:

• Web3Forms receives enquiry form submissions, forwards them to our email and keeps a copy on our behalf. To block spam, it may check your IP address and email address with spam-filtering services such as CleanTalk and Akismet. Web3Forms and these services may process data outside India. See Web3Forms’ privacy policy.
• Email and messaging providers, including Google (Gmail) and WhatsApp (Meta), when you contact us through those services.
• Trade partners such as suppliers, mills, inspection agencies, freight forwarders, shipping lines, customs brokers and banks, only to the extent needed to fulfil your order.
• Authorities, where disclosure is required by law, regulation or a valid legal request.

Some of these providers store data outside India. Where that happens, we rely on their contractual and security commitments and on transfers permitted under applicable law.

5. How long we keep it

Enquiries that do not lead to an order are kept for up to 24 months so we can follow up on related requests, then deleted. Records linked to orders, invoices and export documents are kept for as long as Indian tax, customs and commercial laws require.

Web3Forms keeps its own copy of each form submission for up to 3 years and then deletes it automatically. We may set a shorter period or delete submissions sooner, including when you ask us to delete your data.

6. Your rights

Subject to applicable law, you can ask us to:

• Tell you what personal data we hold about you and how it is used.
• Correct or update inaccurate or incomplete data.
• Delete your data where we no longer need it or have no legal duty to keep it.
• Withdraw your consent to further processing.
• Nominate another person to exercise these rights on your behalf in the event of death or incapacity.

To make a request, email everriseexports@gmail.com. We may need to confirm your identity before acting on it.

7. Security

We use reasonable technical and organisational measures to protect personal data, including encrypted connections (HTTPS), sending form submissions to Web3Forms over an encrypted connection, and restricting access to our business inbox. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

If a personal data breach occurs, we will act to contain it and notify affected people and the Data Protection Board of India as the law requires.

8. Cookies

This website does not set advertising or analytics cookies. Our hosting provider may use strictly necessary technical data to deliver pages. If we add analytics or other cookies in the future, we will update this policy and ask for consent where required.

9. Children

This website is for business enquiries and is not directed at children. Under the DPDP Act a child is anyone under 18. We do not knowingly collect children’s personal data. If you believe a child has sent us personal data, email everriseexports@gmail.com and we will delete it.

10. Changes to this policy

We may update this policy when our business, website, service providers or legal requirements change. The version and date at the top show when it was last changed. If a change affects what you agreed to, we will ask for your consent again before using your data in the new way.

11. Contact and grievances

For questions, requests or complaints about how we handle personal data, contact our grievance officer:

Please write from the email address you used in your enquiry so we can find your data. We do not charge for requests and aim to give an initial response within 7 calendar days; this does not replace any statutory deadline. If your complaint is not resolved, you may complain to the Data Protection Board of India after using our grievance process.

See also our Terms of Use and Refunds and Cancellations Policy.